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Data Entry Specialist
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1 Should case managers have the CAN Registry I and CAN Registry II training only? Who do you suggest should have (other than the case manager supervisor) Resource Wizard and/or Export Wizard training?
2 I can’t open attachments that are sent to me or I can’t open the downloaded forms off the www.mc-mc.org website. What is causing this?
3 Do I have to choose a “head of household” if there is only one person in the household?
4 Is the FEMA number to be posted on all records of the household?
5 Do I show a fiancé living in the household as household member?
6 Why are there three CAN audits required for cases with MCMC?
7 What is the procedure to get new hires that have worked with another agency to their new agency in CAN?
8 When entering cases in CAN, the age is not populating automatically.
9 If I find a client record in the archives in CAN do I import it back into the system?
10 How do you send a record to the archives, (i.e. if there are two records in CAN for the same client)?
11 How do I know what field MCMC wants us to enter into CAN?
12 Do I change the intake date if there is a different intake date already in the client’s CAN record?
13 How do I check to see if MCMC is using the right Agency ID to run reports on our program?
14 The report I was given by MCMC doesn’t show all the head of household clients I have in CAN. How do I fix this?